I went to Corbett Hospital, Stourbridge, today (Wednesday, 31st August 2016) for a routine blood test. I arrived at 10.15 am and left at 12.15 pm - exactly two hours later. I have no idea whether the delay was caused by a shortage of phlebotomists, a massive in-rush of patients - or both. But - whatever the reason - it is totally unacceptable. To make matters worse - as if they could be any worse - no one had the courtesy or professionalism to explain the nature of the problem to the ever-growing queue of patients (either by a notice posted in the waiting room or by a simple announcement). In no other walk of life would this level of incompetence and arrogance be tolerated. Why do NHS managers alone think this level of 'service' is OK?
"Blood test fiasco"
About: Russells Hall Hospital / Clinical haematology Russells Hall Hospital Clinical haematology DY1 2HQ
Posted via nhs.uk
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