"ENT: Excellent Dr's but rude reception staff."
About: Manchester Royal Infirmary / Ear, Nose and Throat Manchester Royal Infirmary Ear, Nose and Throat M13 9WL
Posted by im2010
Arrived to be greeted by a glum faced member of staff who looked like they didn't want to be there. Was asked to fill out a form in an abrupt and rude tone. No greeting or thank you when i handed the form back. Waited in the reception area for an hour and saw the same treatment given to other patients. An appalling lack of basic etiquette and customer care. I understand sometimes it can be chaotic but a simple 'I'll be with you in a minute' or 'thank you' wouldn't go a miss. Having read some of the the previous comments it seems this still needs addressing. Poor reception staff who refuse to change their attitude shouldn't be there. Having said that once i got to see the doctors it was a totally different experience. I was listened to and felt involved in my care; thank you.