"Just brilliant service"

About: Moorfields Eye Hospital (City Road) / Ophthalmology

I love the NHS and appreciate the work they do but I always hate going to hospitals as I'm a germaphobe and hate the long waits typically associated with hospitals visits. Unfortunately I had to attend Moorfields twice this month, once for a parent and the other for myself. Although both visits took several hours, never did I feel we were sitting around, we were sent from one consultant to another and were seen very quickly - I was very impressed by this triage system. The doctors took their time and made an effort to explain everything in detail and the nurses were simply fantastic - two nurses in particular in the Pre Op Assessment dept were simply brilliant. In both instances they took us through forms and were cracking jokes throughout, which really helped to ease our anxiety. It's also worth pointing out that I've never been to a hospital so clean. Moorfields really lives up to its reputation as one of the leading medical centres' in the world.

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Response from Moorfields Eye Hospital (City Road)

Thank you for leaving such a positive comments and I have passed them on the pre-assessment team and the domestic staff, who as you say, do a fantastic job in keeping the place clean and safe and which is not always recognised, so I know they will appreciate your taking the time to comment.