"LOng long wait"

About: Burnley General Hospital

Bank Holiday Monday; attended with a 2nd degree burn/scald to my hand. Waiting time was over 4 hours. It was suggested hat I drive to Accrington where there were only a few waiting . Accrington were furious I'd been sent there as they only had 2 nurses on duty. Dreading going back to get it dressed and checked. Presumably another 4 hour wait.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your comments regarding your visit to the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

I am so sorry you were unhappy with the waiting time in the department and the inconvenience this caused.

I will ensure that your comments are brought to the attention of the senior staff for the department.

If you would like us to investigate these issues further please contact me (Melissa Almond) on 01254 734087 or alternatively you can email me on melissa.almond@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Patient Experience Facilitator

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