Posted by scan feedback (as ),
Once again I find myself disappointed with Diagnostic Imaging service. I had a CT scan on 15th and checked on 3 different occasions that the images and report would be with my oncologist at Southampton for their MDT meeting for a. m. of 16th as I had an appt with my oncologist p. m. of weds 17th as they are on holiday for the following 2 weeks. I received an email from my oncologist on 16th saying they’d not rec’d the scan and report in time. This left me feeling very stressed and upset that I wouldn't get the full picture post my chemo treatment.
The occasions I checked:
1. When the appt was booked - they said it would be enough time and I should let reception know when I checked in
2. I let reception know when I checked - they said it would be enough time and I should also let the scanning team know
3. The scanning team - assured me the images would be available almost immediately (as Southampton have access) and the report would be with Southampton by the end of the day.
I feel as though on each occasion the responsibility has been passed on and I’ve been told what people thought I wanted to hear. I’d rather be given the reality or be under-promised and over-delivered on expectations.
On a positive note the scanning team were excellent.
Looking forward to your comments