"Difficult to get an appointment at my G.P practice"

About: General Practices in Liverpool

(as a staff member posting for a patient/service user),

I have been experiencing issues getting emergency & non-emergency appointments & find it difficult to get through on the phone. I have found the attitude of the receptionists inappropriate & recently a particular GP who shouted at me. This left me feeling very upset which is very unlike me.

I feel like I have to fight to get an appointment at times & considering changing surgeries because of the issue.

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