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"happy this part of the treatment is finished, but sad to leave such a great crowd"

About: Queen Elizabeth University Hospital Glasgow

(as the patient),

I was diagnosed with breast cancer at the beginning of this year. From that moment all I had had is brilliant care from the consultants to the nurses. I had my operation to remove lump in my breast and lymph nodes. Seven were affected but twelve were clear. I then started six doses of chemotherapy, one every three weeks. I was really apprehensive when I went the first but the nursing staff were all excellent at making me feel relaxed and safe. They explained everything that was happening and were so experienced. They all worked well as a team and made me so welcome. Today, I have just had my last chemotherapy. It was mixed emotions because I always felt so welcome to clinic p at new Victoria infirmary, Glasgow. We were all hugging and I was emotional. I am happy this part of the treatment is finished, but sad to leave such a great crowd. If you are just starting on your journey, remember nothing is too much of a problem for the nursing staff and help is always on the other end of a phone. Nothing is a bother to them. They always put you first. Thoughts to everyone going through this.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 02/09/2016 at 11:16
Published on Care Opinion at 12:09


Dear Thumper

Thank you very much for taking the time to post on Patient Opinion. I found your post very touching. It is clear from what you have said that they way in which you were cared for during your treatment made such a difference to how you felt and still feel. All of our patients should feel that they have been communicated in the way you have been and cared for by our staff in the caring way you have described.

I will ensure that your kind words are shared with the team and they will be delighted to received such positive feedback from you.

Lastly, I would like to wish you well for your recovery.

Best wishes
Lisa

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