"A&E staff too busy to care"

My father as admitted to A&E on a Friday Evening. The Paramedics were brilliant. In Rescuss there was 1 x nurse who was amazing. The nurse was kind, professional and giving. The Doctor who spoke to us was very understanding and patient. They had been very busy and were very busy when we arrived. When he was transfered into the A&E Assessment unit this lovely nurse had to chase staff around almost begging them to take on my fathers case but they all said no until the nurse cornered them in a doorway. The nurse wrote his name up on the board for Neuro obs and wound care. He was admitted with a head injury and is on warfarin. He was pushed into a cubical and left in our care until approx 2.30am. No one spoke to him or even made eye contact. He needed the toilet but there was no way of alerting staff so we stood uttering excuse me by the desk where doctors and bed managers had their heads in computer screens until someone eventually looked up. A kind Doctor got him a bed pan and asked a nurse to help get him off but there were only 2 or 3 nurses and they were busy with a screaming teanager who appeared psychotic. I had to wash my father and empty his catheter myself. I dont mind but wondered what happens to all the poor people who are not lucky enough to have family to wait with them. After a few hours a Doctor informed us he was moving to the emergency floor as his bloods were deranged. I asked if anyone was going to see to his head wound. At that point a nurse came and glued his head and done some obs. My father had concussion. Luckily the CT scan was NAD and luckily he didnt deteriorate in the time we were waiting. Luckily we were there and could have alerted someone for him if his condition changed. Im not blaming anyone I am mearly feeding back my observation and experience of a snap shot in A&E on a Friday night. Everyone was kind and caring when they had time. Did we feel safe? No! Were we safe? No idea!