"Everybody & Everything I've ..."

About: Sunderland Eye Infirmary

(as the patient),

What I liked

Everybody & Everything

I've witnessed various staff members at this infirmary regularly use the medicated hand cream provided.

This is something that I haven't even witnessed any GP at my surgery use yet.

Indeed the only other medically trained person that I've witnessed using this hand cream was a surgeon at the Spire Hospital, Washington.

Shame on all of you who don't use it when you should.

What could be improved

My general health for one.

Perhaps a better waiting & seating area outside of the consulting rooms would benefit all visitors.

Anything else?

I find it hard to believe that only 90% of patients attending this Eye Infirmary actually recommend it whereas a far, far worse and deplorable hospital just up the road has a 66% recommendation.

Very strange indeed!

Just how accurate are these feedback figures?

When I became slightly exhausted walking along the corridors to attend my appointment with the consultant I was immediately approached by a concerned member of staff who inquired if I was feeling all right. I'm always forced to stop and take a regular breather these days. This staff member went out of her way and escorted me to the lift.

When I arrived at my designated area, another member of the staff asked the various patient escorts, if someone would give up their seat for me (I'm ambulant disabled!)

Well I was immediately spoiled for choice. A special thanks to everyone who offered me their chair and who remembers me.

As I hadn't seen the consultant for about 11 years, I was surprised when he said that he remembered me from his original diagnose all of those years ago. Photographic memory perhaps?

He was as nice last February as I remember him being in 1999.

All medical staff (inc. Doctors & Consultants) working at the Sunderland Royal Hospital could learn a valuable lesson or three on how best to listen to and treat their patients from the wonderful staff at this wonderful establishment.

Well done and thanks to everyone there!

Story from NHS Choices

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