"Cancelled appointments"

About: Kent & Canterbury Hospital / Ophthalmology

Twice I have had appointments cancelled with less than 24 hours notice, each time the reason has been given as sickness of staff/doctor. I should have had a follow up appointment in May, but didn't get one and only after enquiring was I given one in July. This was cancelled and another one arranged for August, again cancelled. My hospital letter states that my procedure may be carried out by a nurse or a member of the team, but I was informed at the hospital that a doctor was required. Apparently 12 appointments were cancelled on that day, 24th August. Why can not this contingency be planned for, this apparently relied on one member of staff. I am very concerned re my eye problem not being addressed. To add insult to injury I received a letter the next day, cancelling my previous day's appointment! I still do not have the two follow-up appointments at QEQM. My whole experience of the department has been

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Responses

Response from Kent & Canterbury Hospital

I am so sorry to hear about your cancelled appointments and can completely understand your frustration.

If your re-booked appointments still haven't come through, please contact PALS (Patient Advice and Liaison Service) on 01227 783145 or 01227 864314 (you may have to leave a message on the answerphone) or by email at ekh-tr.pals@nhs.net

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