"Ent pre assessment prior to surgery"

About: Southampton General Hospital

Had to have a pre assessment prior to ent surgery on 9th September 2016. I've previously had a bad experience at this hospital by staff members so I've cancelled my operation as a matter of protest in the sense of why should I be forced to having an operation at this hospital when I don't want it done there. I've tried to explain my reasons why, no one is interested it's a numbers game and I get a feeling someone's under pressure as to why I've been waiting for such a long time for this procedure nevertheless I remain adamant I will not step one foot in this hospital even if my life depended on it and will continue to suffer in silence patients wishes are not respected!!!

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Response from Acting Head of Complaints, University Hospital Southampton NHS Foundation Trust

Dear anonymous

I am sorry that any previously bad experinece has made you feel that you have to cancel your surgery. I would advise that you see your GP as there is normally a choice of hosiptals that you can be referred to.

I would also like to assure you that we are here ready and willing to listen to you and if you would wish to contact patient support services we will try to do just that.

Our email is patientsupportservices@uhs.nhs.uk or you may wish to phone on

Tel: 023 81206325

or write to-

Patient Support Services

Mailpoint 81

C level, Centre Block

Southampton University Hospitals NHS Foundation Trust

Tremona Road


SO16 6YD