"Safe, expert diagnosis and treatment"

About: Northumbria Specialist Emergency Care Hospital

First impressions: the hospital was easy to find and I easily managed to drop my relative off at the main entrance. I parked in one of many disabled spaces nearby (with blue badge). We found Ambulatory Care easily and all staff we met en route asked if we needed help. The waiting room and assessment room were small, quiet and clean. Obs were done, and the inevitable wait (as we were not that urgent) was alleviated by sandwiches and drinks being provided and a radio playing. The necessary scan was efficiently done and I cannot fault the doctor and nurse who explained the diagnosis and treatment. We were treated respectfully and kindly throughout. (The only niggle was a slight lack of communication as to where we should be at one point). Overall we felt in safe, expert hands.

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear M C,

This is lovely feedback for us to pay attention to: you describe many of the things that matter when providing high quality, safe and compassionate care, as well as an area for us to improve. Thank you.

I am so pleased that your experience was such a positive one and that you and your relative were treated respectfully and kindly throughout your visit to The Northumbria. We'll make sure our teams have a chance to read your review.

With all best wishes,

Annie

Annie Laverty – Director of Patient Experience