"wasted journey to hospital costing oap 30..."

About: Ashford Hospital / Ophthalmology

ihad made all arrangements for removal of eye cataract and had had a full assessment previously.On the day of the surgery due in at12 30 i was called about 10 00 asking me to come as soon as possible as i needed blood test not taken previously regarding bad bleeding i am not on warfarin On arrival I visited the ward to be told my consulant was ill and a locum doctor maybe found.I had the blood test returned to the ward to be told the pm clinic was cancelled surprise surprise The nurses were helpful and booked a cab Ihad made arrangements for a sister to collect me after my surgery but not at noon also i had no bus pass on me My son told me the nurses phoned five minutes after i left to say do not come

I have another appt for mid september as i am elderly badly arthritic i cannot arrive at seven am.Is thirty pounds a record for an nhs blood test Now retired I worked in an nhs district hospital admin for twenty years ive seen it all

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Response from Ashford Hospital

We are really sorry to hear about your experience and the resulting expense and inconvenience this caused you. It’s clear that our communication should have been better and we apologise for this. Please do get in touch with our Patient Advice and Liaison Service if you would like to discuss your experiences further, or if you need any further help or assistance in making another appointment. They can be contacted by email at patient.advice@asph.nhs.uk or by phone on 10932 723553.

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