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Rude receptionists at qe hospital

Story from nhs.uk

"Rude receptionists at qe hospital"

About: Queen Elizabeth Hospital Birmingham

I am attending this hospital on a regular basis due to having fertility treatment. N first and foremost I would like to say how great the doctors and the misscarriage clinic are! Cannot fault them on their dedication and compassion in helping with my situation. However the receptionists have no compassion what so ever!! They are rude and degrading and have no patience when talking to myself on the phone. Why work in customer service if you clearly do not like dealing with people??!! It's a shame because the hospital itself is great, and the only let down is the staff who answer the phones. I dread calling up to ask the simplest of questions, because my answer is always curt and uninterested. I myself work in customer service and would never dream of talking to people this way!

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Responses

Response from Birmingham Women's Hospital 6 years ago
Birmingham Women's Hospital

Submitted on 19/10/2017 at 13:56
Published on nhs.uk at 15:32

Thank you so much for taking the time to feedback.

We take all feedback seriously and want to use it to improve our services.

I’m glad to hear that your experience on the whole is positive, though I’m sorry to read your recent poor telephone experience with a member of our staff. Please except my sincere apologies. I have shared this with all of our department managers and asked that they discuss your negative and positive experience with their individual teams. If you would like to discuss this with me please feel free to contact me via the hospital switch board equally if you would like to be part of our Family and Patient Advisory Council which is active in Trust-wide service improvements, please contact us on connect@bwnft.nhs.uk or 0121 627 2747.

Thank you again for taking the time to feedback, Marie Ford, Gynae Services Matron’

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