"Provide information and updates on waiting times"

Attended on bank holiday Monday and expected to wait. However there was no information provided at all on how long the wait was - I did overhear when other patients waiting asked that it was 3 hour plus wait. Surely information and updates on waiting times should be provided - a visual display or even verbal updates. We had no idea either the number of Doctors, Nurses or ENPs/ACPs who were in the department. Most other departments/out-patients facilities provide this type of information which is so helpful. The total lack of communication left me feeling very dissatisfied and ultimately uncared for....it's easy to fix.

Story from NHS Choices

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