"Care Today @ DGH"

About: Royal Eye Infirmary

Today I visited the emergency eye care department at Derriford Hospital with my son who had developed a swollen ,painful eye.We had spoken to the department and invited to come straight in.

We were met at the reception area by the Nurse Practitioner who made us feel very welcome and taken to a clean and comfortable room where the Nurse took a history ,put drops in my sons eye and was extremely easy to talk to and very kind. My son was then taken to an examination room , diagnosed and treated .We left the department with a follow up appointment which was arranged by an equally efficient and kind receptionist.This was 5 + star treatment ,thank you to all concerned ,especially the Nurse Practitioner.

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Responses

Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Jenny

Thank you very much for taking the time to write in and share your experiences of the care your son received from our REI Emergency Care Team. We make every effort to provide the highest standard of care and treatment at all times and it was so lovely to read your wonderful comments.

I will ensure a copy of your post is shared with the team. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

I hope your son is recovering well.

With best wishes

Claire Jukes
Patient Experience Support Manager

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