"Insensitive doctors on Ward 13"

About: Leighton Hospital / General surgery

(as a relative),

My husband spent 3 weeks on this ward. He was diagnosed with a rare form of bowel cancer and advised he had 3 months to live. 

We found one doctor to be very insensitive and uncaring and they treated both my husband and myself with the utmost disrespect and insensitivity at a time when I was not well myself.

I feel that their conduct needs investigating because we feel they were very uncaring, and in-compassionate to relatives needs.

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Responses

Response from Leighton Hospital

The General Surgery Team would like to apologise for any upset one of the doctors has caused to you and your husband.

Thank you for sharing your feedback at such a difficult time for you both. The Trust has clear values and behaviours in place which we expect all staff to meet.

In order for me to fully review your concerns can you contact me via the Customer Care Team telephone 01270 612410 or customercareteam@mcht.nhs.uk.

Suzanne Findler

Service Manager

Surgery & Cancer Division

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Update posted by Gillymary (a relative)

Thank you for responding to my view. It is a very delicate issue but the matter has now been investigated by your Customer Care Team.

G Aldcroft