"Going into Lincolnshire a and e for treatment suspected broken bones in face"

About: Lincoln County Hospital / Accident and emergency

(as the patient),

Was driven to hospital by a friend to avoid using an ambulance was greeted by a empty reception and only one receptionist waited nearly an hour to be triaged bearing in mind I was struggling to stay conscious to which nobody was interested after triage waited a further 1 hour 30 mins to see a doctor who seemed, to me, to be interested in going home was sent to X-ray arrived at X-ray staff seemed also not bothered about care after X-ray another 45/1hour wait to see the doctor to be told I was lucky and to take some paracetamol then shown out the door thoughly unimpressed by the waiting time and service given by staff

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear mcharris

I am sorry for the delays you experienced during your recent visit to Accident and Emergency. The department has been extremely busy over the last few weeks and unfortunately delays can occur. I will share your concerns with the lead for Radiology regarding your wait in the X-ray department.

If you would like me to investigate your care and treatment in more detail I will require your name and the date of your attendance, please can you contact our PALS team at pals@ulh.nhs.uk with these.

Karen Hansord

Acting Matron for Emergency Care