"I didn't do it to myself"

About: Aberdeen Royal Infirmary / Emergency Medicine

(as the patient),

I fell down some stairs recently and hurt my leg. I thought it was ok at first, but after a few hours I decided to get it checked due to the pain and the difficulty in walking.

I got to the hospital where I thought all was going fine until the person assessing me saw some scars on my arm. Without even asking me, I felt like they assumed that these were self-inflicted (which they were, but they are old and to be honest I think they could have been from anything for all this person knew). In my opinion, this person then proceeded to accuse me of my leg being self-inflicted. No matter how many times I explained that it wasn't, that it couldn't be as I used to cut and burn, bruised or whatever myself, I felt like this person was adamant that it was. Eventually I felt like I couldn't cope with this anymore and so I left.

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Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

I can see you shared your experience on Patient Opinion some time ago. I am sorry that your experience was not a positive one. We have only recently started working with Patient Opinion so please accept our apologies in not getting back to you at the time. If you have any further feedback about the experience you described please get in touch.

We are keen to listen to stories of patients and carers and, going forward, we plan to respond quickly to all stories we are alerted to from now on.

Best wishes

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