"Visit to A&E"

About: King George Hospital / Accident and emergency

On arrival we were totally ignored by the initial assessment person. They just sat at the computer, did not even speak to acknowledge us and ask us to wait while they finished typing something.

Passed on to second person, who decided it was more important to laugh and joke with colleagues and share a bag of nuts rather than record details.

Not exactly a professional welcome at all.

Reception area was dirty, toilet doors wedged open by cleaners. Not really hygienic.

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Responses

Response from King George Hospital

I am sorry to read of your comments following a visit to our Emergency Department at King George Hospital.

The service you have described is not acceptable and not what we expect our staff to be offering. If you wish to discuss your experience further, please contact our Patient Advice and Liaison team. They can be contacted on 01708 435 454 or by email, PALS@bhrhospitals.nhs.uk.

Please be assured that your comments regarding the cleanliness of the reception area and toilets will be highlighted to the relevant department.

Yours Sincerely

Kathryn Halford

Chief Nurse

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