"treated swiftly n professionally"

About: Aberdeen Royal Infirmary / Emergency Medicine

(as a parent/guardian),

My daughter attended today after dislocating her jaw over night. She was treated swiftly n professionally by a lovely team. She was anxious as she has never had to be a patient n was due to emigrate today aswell. although the unit was busy the staff were working calmly n with smiles on their faces while always being attentive to my daughters needs. massive thank you team, Laura the PA ur a wee star

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Ssfsharon,

Wow! What a drama at such an important time in your lives!

Thank you so much for sparing a moment during such a day to post your feedback on Patient Opinion. We are very grateful for your kind words. A smiling face can do so much to allay fears and inspire confidence. Laura will be very pleased to be named in this way.

I hope the move went well and that your daughter is all better now!

Kind regards,

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