"nothing I was treated very badly, ..."

About: Furness General Hospital

(as the patient),

What I liked

nothing I was treated very badly, waited a long time for things then to be given the wrong stuff. when I went back to the day care the nurse was going to give me a replacement but the head nurse started to complain.. & very grudgingly gave me1 pair of support stockings of the right size

What could be improved

the anesthetist left me with a very soar throat, I could hardly breath after the operation & I was just left to one side

the surgeon who operated on my leg did a bad job and I still have bad pain 6 months later, he sliced right across my leg above the knee!!

Also sending me to the wrong department for my 3 month check the Dr was lost & when I saw him he just told me I was discharged from the day clink, so I just went to A&E where I was told I had been sent to see the wrong Dr.

My Dr was not very happy about the treatment I received.

Story from NHS Choices

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Response from Furness General Hospital

Thank you for bringing these matters to our attention. We are sorry that your experiences did not meet the high standards that we aspire to; if you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

Your comments will be passed onto the teams involved.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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