"nothing! I arrived at 11.23pm ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

nothing! I arrived at 11.23pm via ambulance with my 15 month old who had been having breathing problems - and as yet haven't been seen as i left the building the following morning after having seen people being moved in and out and not having talked to anyone about my childs health.

What could be improved

prioritising - its missing at the moment. There was no rush with my child, we sat in a corridor for almost an hour and half to be moved to a cubicle so the poor ambulance men could then go back out, i then sat in a cubicle with my daughter till 3.30am at which point i left. my daughter had by then calmed down, appeared to be breathing normally, had slept and awoken numberous times and now was just left with an awful hacking cough - all of which the nurses/doctors would have seen had anybody actually looking in upon us at some point.

Anything else?

unfortuntely there is no choice as to which A & E i have to go for so here's hoping she's not seriously ill any time soon!

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. We are sorry that the service you received on this occasion did not meet our usual high standards. Your comment will be passed onto the Matron for this area.

We would like to investigate this matter further, to do so we would need additional information, we would be grateful if you could please contact our confidential Patient Advice and Liaison Service (PALS) on 01539 795 497 or via email at pals@mbht.nhs.uk.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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