"Family member suffered a fall"

On the 26/8/16, i visited Accrington minor injury unit as a family member had suffered a fall and injured her leg. She was very distressed and in a lot of pain. I have visited the unit on previous occasions with my relative and each time have received an excellent service. The staff are professional, respectful and knowledgeable, they responded quickly and with a lot of compassion. The unit was clean and comfortable, and is a vital part of the local community, and reduces the pressure on urgent care services. Please pass on my thanks to all.

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Responses

Response from Accrington Victoria Hospital

Thank you so much for your comments regarding your visit to the Minor Injuries Unit at Accrington Victoria Hospital with a family member and thank you for taking the time to do so.

It is lovely to receive such positive feedback and to hear that your relative has received excellent service each time you have attended the unit.

I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to talk through the visit with one of our Patient Experience team so we can understand the bits of the experience that made this such a positive visit we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me on 01254 734087 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Patient Experience Facilitator

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