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Uncaring attitude of staff

Story from nhs.uk

"Uncaring attitude of staff"

About: Altrincham General Hospital / Clinical haematology

I am an outpatient at the Lipid Clinic Altrincham Hospital.

I am required to have a fasting blood test 1-2 weeks prior to each appointment.

I attended for this fasting test on Friday 27th August at 9.30am and encountered a 90 min waiting sign.

I gave my letter to the staff on reception and said that I had problems with fainting after lack of food.which can be found in my doctor's notes.

The waiting room was hot and full of people and I asked if I could be tested earlier.

The receptionist went to check and said I would have to wait with everyone else.

This has not been the case before and I stated that I did not feel able to do this and went home, which is in Sale. There was no understanding or care shown by your staff.

I phoned the consultant's secretary but will not be able to speak until Tuesday.

Is there no possibility of an appointment system for people like myself as I need to have this test at least a week before 9th September and there is no facility at Firsway Health Centre my referring doctor's surgery.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Manchester University NHS Foundation Trust

Submitted on 12/09/2016 at 10:08
Published on Care Opinion at 11:29

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope when you attendance Altrincham Phlebotomy Department in August. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, I can tell you that there is a policy in place for fasting patients to be seen as they attend and avoid them having to wait unduly. The Directorate Manager for Altrincham would like to apologise that you were not attended to appropriately on your visit to the department and for the distress and inconvenience this caused you.

Your concerns have also been raised directly with the staff involved so that they can look into them so that others don't experience the same issues as you did.

We would like to make sure that you receive appropriate support but we do not have enough information to do so. Please do contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk who would be able to discuss your concern with you in more detail.

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