"During my stay, the staff was ..."

About: Pontefract General Infirmary

(as the patient),

What I liked

During my stay, the staff was really friendly and helpful.

during my my two ops, I was really impressed by how nice the staff was.

The surgeon and his team were good it is such a pity that they cancelled operation so often without a second thought to the patient!

What could be improved

Before my first operation, I was told that I might need a second one but as it was not for sure I had to have two. For the first op, I was not allowed anyone to stay with me.

My first operation was cancelled the day beforehand. I had to go for another pre op assessment for the second one

Instead of being put on the waiting list straight after the first one, I was only put on the waiting list a month and half later and ending up waiting 8 months for my second op after thhat one was cancelled two days beforehand.

I ended up being in lots of pain every day and life was a challenge looking after my kids and working full time .

I have had my second op now and had to have medication beforehand so I checked with the hospital on the Friday beforehand that it was still on. I ended being really poorly with the medication and had to phone the ward to know what to do. After deliberation, they told me to take the second dose and come and fetch the one I needed for later. I phoned my emergency doctor and got the medicine prescribed but as it was Sunday, the chemist did not have it and got the emergency doctor to prescribe me an equivalent.I was relieved as I did not fancy driving with an empty stomach. When I checked with hospital, they told me if I did not have the one prescribed the op would be cancelled. So, I ended up driving two hours in total traffic jam being bad to fetch the medicine.

I did not see the consultant afterwards as I was asleep. I was discharged the same day and had to ask if they had given me any painkillers.

I was only given paracetamols they did not have ibubrofen to give me and was not given a sicknote.

I tried not to laugh as I have been on strong painkillers for months and they rarely settled down the pain anyway.

I phoned my doctor to get a sicknote they told me they had no discharge letter so they would contact the hospital.

I have been in a lot of pain since the op.

Anything else?

waiting months for operation has been making my life very challenging as the pain has become so bad than my quality of life has been pretty poor , looking after my kids has been and working full time has been a challenge while being in pain every day and even waking up at nights because of the pain.

I am still in a lot of pain and I have still no idea if the op is going to make any slight difference to the quality of my life.

it should be allowed to cancel operations like that. I think it is comon practice as everyone in the same room had their op cancelled twicr!

I even heard the nurses talking and said that more operation had been cancelled on that same day.

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Responses

Response from Pontefract General Infirmary

We do appreciate the distress, anxiety and inconvenience caused by the enforced/unforeseen late cancellation of procedures and would assure our patients that such decisions are not taken lightly.

We are concerned to note the experience described and would invite the patient to contact us directly on 01924 212672 so that we may investigate.

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