"Trip to Accident and Emergency"

About: Colchester General Hospital / Accident and emergency

After a bicycle accident I was having bad chest pains.

I went to A/E.

The receptionist was very helpful, polite and welcoming.

The nurses I saw were considerate, professional and sympathetic.

I was given time to explain my pains, I was examined thoroughly and I was given professional advice on how to look after my torn rib muscles.

Overall, the experience was not one that I expected.

I had originally refused to go to A/E because of the bad press the department had.

This has not been my experience.

One negative comment is that quite a lot of the equipment was not working; very frustrating for the staff needing it and wasting their time trying to find the correct equipment so that they can do their job professionally.

Well done to the staff - absolutely professional.

Story from NHS Choices

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Response from Colchester General Hospital

Thank you for your wonderful feedback. I will ensure that it is shared with the teams involved including your one negative comment for their action.

Should you wish to discuss this any further, please do not hesitate to contact one of the patient experience team members on 01206 742881.

We wish you all the very best with your recovery.

Kind regards

Tammy Diles

Head of Patient Experience

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