"I get more concerned about my wifes safety when shes at tameside than I do at home"

About: North West Ambulance Service NHS Trust / Emergency ambulance Pennine Care NHS Foundation Trust / Inpatient mental health care Tameside General Hospital / Accident and emergency

(as a relative),

my wife was admitted to amu after suicide attempt then she was moved to saxon ward. then she was sent to a. e with a mental health nurse for a blood tranfusion. I got to a. e shortly after and was told that the team was there to do my wifes transfusion wouldnt be long. 3 hours later when I left and mental health nurse took over the transfusion still hadnt been started. even saxon ward was told my wife would be back on saxon same day. then I was told wifes being admitted to amu where she would have the transfusion even 6 hrs later than planned. the next day still the transfusion hadnt been started my wife was left then on amu on her own. battery on fone had gone because she same has everyone else was told she would be back on saxon ward same day...not fair this wife had to wait over a hour for a ambulance from a 999 call which caused all this..I get more concerned about my wifes safety when shes at tameside than I do at home. my wife is extremely unwell with her mental health. last night wasnt fair and is unacceptable.

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Response from Bethany English, Communications, Pennine Care NHS Foundation Trust

Hello cko60.

Thanks for taking the time to post your comments on Patient Opinion.

I'm replying to you from Pennine Care, we will have been providing mental health care for your wife at Saxon Ward.

We're really sorry to hear about your experience and your comments have been passed on to our Senior Management team at Tameside to ensure they are aware of what happened.

We have a Patient Advice and Liaison Service (PALS) that provides a confidential advice and support service for patients, their families and carers. If you'd like to contact them, please call 0161 716 3178.

Thank you.

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Update posted by cko60 (a relative)

I understand but the problem wasnt with mental health services they were amazing and they were told the same, but in my opinion the main hospital didnt care my wife is really unwell and the mental health staff and her doctor are doing everything they can to help my wife..it has been traumatic for my wife.. from amhp not giving a dam when there was a care plan in place to ambulance taking over the 8mins to a.e why am I concerned about my wifes safety at tameside hospital not the mental health part.

Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service

picture of Deborah Gallagher

Hello cko60,

Thank you for taking the time to share your experience on Patient Opinion.

I am responding from North West Ambulance Service. I have read your comments about your whole experience but I particularly noted where you mentioned that the ambulance took over an hour from when the 999 call was made.

When a 999 call is made, we do prioritise the response depending on the established medical need in response to the information that we are given, however if you do feel that this was not an appropriate response on this occasion and if you have not made contact already then I would ask that you get in touch with our Patient Experience team so that we can investigate the details of what happened on this occasion for you..

Our Patient Experience team can be contacted Monday-Friday between the hours of 10am-3pm by phone: 0345 112 6500 or by email: patient.experience@nwas.nhs.uk.

Many Thanks

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Update posted by cko60 (a relative)

already in contact with nwas sry but there is no escuse for me i nearly lost my wife that day due to no ambulances available

Response from Tameside and Glossop Integrated Care NHS Foundation Trust

This response is from the Acute Hospital which covers the Emergency Department and Acute Medical Unit (AMU).

We are really sorry you have had cause to raise these concerns. It is evident that you and your wife are having a difficult time presently.

If you would like to contact the PALS and Complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk and provide specific details, we can investigate this for you and provide you with a comprehensive response. In the meantime, we will start to make enquiries regarding this.

Update posted by cko60 (a relative)

i will ring pals carnt get my head around a inpatient has to go threw a.e for a tranfusion and wait 5 hours staff in there didnt care one bit. if she came from the community to a.e fair enough but from saxon ward to a.e.. if she was in the main hospital on a ward would she still have to go threw a.e for a tranfusion,, no she wouldnt so why from saxon ward 2 different trusts but is still on hospital grounds still nhs no matter what trust it is still under nhs..why is it mental health doesnt seem to be a prioty in tameside main hospital saxon ward staff doin a great job but the main hospital...everyone matters you say except if you got mental health left pals a message last week to get in touch will try again

Update posted by cko60 (a relative)

Been in touch with ward manager at tameside general was told that the doctor sent my wife over for a emergency transfusion, he made sure it was all set up before my wife left to go main hospital so she didnt have to wait yet she got as far as a.e thats it