"Appalling"

About: William Harvey Hospital (Ashford) / Accident and emergency William Harvey Hospital (Ashford) Accident and emergency Ashford TN24 0LZ

Posted via nhs.uk 7 years ago

Rude staff that would offer no explanation of what was going on or delays. Waiting area unbearably hot. A very poor excuse for a hospital.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

William Harvey Hospital (Ashford)

Submitted on 23/09/2016 at 18:00

Published on nhs.uk on 24/09/2016 at 02:30

I am truly sorry to hear about your experience of A&E.
The department is undergoing a redesign at the moment which will make the environment much more pleasant - I agree with you that the current waiting area can get very hot.
Nevertheless, there is never any excuse for rudeness - please accept our profound apologies for that. We also emphasise to all staff that it is very important to communicated why there are delays when they are encountered so that people waiting can make decisions as to whether they can pop off for a drink or perhaps come back later.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from William Harvey Hospital (Ashford)

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Appalling

"Appalling"

Responses

Keyboard Shortcuts