"would not recommend for rehab"

About: Pendle Community Hospital

Family member on Marsden ward for 11wks was not impressed with it found rehab was not great and staff were very un sympathetic to patients feelings

Story from NHS Choices

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Response from Pendle Community Hospital

Many thanks for your comments regarding Marsden Ward at Pendle Community Hospital and thank you for taking the time to do so.

I am so sorry you have concerns about your relative’s stay on the ward and I will ensure that your comments are brought to the attention of the staff concerned.

If you would like us to investigate these issues further please contact me (Melissa Almond) on 01254 734087 or alternatively you can email me on melissa.almond@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Patient Experience Facilitator

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