"My mothers records ( and my fathers ..."

About: Chesterfield Royal Hospital

(as a relative),

What could be improved

My mothers records ( and my fathers instruction on her admittance) could have been checked so she wasn't given medication to which she has a known unfavourable reaction!! She came in in a good state but a week later has deteriorated due to this basic error. This is extremely worrying and distressing -not to mention totally unsatisfactory-- we have to trust doctors and nurses and this incident certainly doesn't make that easy.So communication could have been massively improved.

Anything else?

Surely a hospital has a duty of care. Information provided by next of kin should be noted and acted on otherwise why bother asking questions in the first place - notes need carefully checking. It's interesting that the care rating is only FAIR whilst financial management is EXCELLENT- surely in a hospital EXCELLENT should be what is achieved for care.The above incident is basic and avoidable if jobs are done diligently and correctly.Not impressed.Be diligent if you are a next of kin, keep asking questions and check what is going on.

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Responses

Response from Chesterfield Royal Hospital

I am very concerned to read of your experience. Please contact the Advice Centre on 01246 512640 as soon as possible so we can ensure this is followed up appropriately.

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