"Appointments"

About: Lister Hospital

Saw a consultant for a diagnoses which requires a CT Scan before reviewing with them 4 weeks later.

I have received no dates with regard to scan appointment despite ringing Radiography weekly . It seems likely that the consultants appt will come before the scan but I have been asked to let them know if I can't make the appt!!!!!

The person answering the phone has no authority and therefore commitment in resolving the problem so you queue for info and gently dismissed.

I appreciate there is a need for priorities but the management of this administration function seems particularly weak and is equally about patient care, it is not proactive and requires contacting you on the phone to obtain info to pass onto some else in the NHS which is achingly slow

I am on line with 26 ahead in the queue .......

Thank you

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Responses

Response from Lister Hospital

We're sorry that you've had these problems, but we can this all sorted for you quickly - just email us at generalenquiries.enhtr@nhs.net and we'll take it from there.

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