"The nursing staff and doctors ..."

About: Selly Oak Hospital (Acute)

(as a relative),

What I liked

The nursing staff and doctors were excellent, very efficient, supportive and caring whilst caring for my daughter who was an emergency case. The staff were quite literally the best I have ever encountered, their care and clinical judgement was fantastic and they were very supportive towards the family too, keeping us informed throughout. I cannot express highly enough how kind and compassionate these people were - particularly a staff nurse in the emergency department whose kindness and devotion to care was absolutely amazing - their reassurance and caring manner made all the difference in the world to us whilst we were going through a very difficult situation.

What could be improved

The reception/book in procedure - the staff were cold and unconcerned.

Anything else?

Thankyou to the wonderful doctors and nurses for saving my daughters life.

Story from NHS Choices

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Responses

Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience during what must have been a very difficult time for you and your daughter. It is a real morale boost for staff to receive feedback like this from patients and their families. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/Patients/Pals/Contact or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main corridor.

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