"A&E Treatment"

About: Lister Hospital

After being seen at home by a paramedic who advised me to go to a&e due to breathing difficulties, I attended a&e and there was no urgency, the triage nurse seemed uninterested in my case, I gave him my paperwork from the paramedic in which he didn't even read. I was taken through for nebulisers to help ease my breathing and I thought great I am being treated only to find they sat me on an uncomfortable chair in the corridor infront of other patients and it was there I started to receive my treatment. I was disgusted at this as my care is private and I felt very embarrassed. I kicked a little bit of a fuss as I was embarrassed, I was moved to a cubicle which I was then forgotten about. after nearly 3 hours I had only just had my vital signs - blood pressure etc taken and they had no concern the difficulty I was in with my breathing and my pain. I had to self discharge in the end as I was so angry. the staff had no interest in the notes from the paramedic who had concerns about my lungs and temperature. Goes to show a&e staff choose to ignore the wishes of paramedics, who I must say I cannot fault the paramedic who attended me and it was lister hospital that failed.

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Response from Lister Hospital

We're sorry that you were unhappy with the care you received when in the Lister's emergency department recently - we know that the senior team would welcome talking with you so that they can understand what happened.

If you would be happy to give them that chance, then all you need do is email us at generalenquiries.enh-tr@nhs.net so that we can learn from any mistakes that may have been made, as well as apologise to you personally too.

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