"No one answered my call"

About: Lister Hospital

My father was taken into hospital today, to i believe Lister. Despite several phonecalls to the hospital i was put through to A&E each time where i was left with a phone that rang and rang, the second time i let it ring for close to 10 minutes with still no reply or any message as to whether i was in a queue or not. Simply unnacceptable. i am some distance from Lister so cannot get there straight away, i do not know how my dad is, where he is or what is happenning with him. As well as being very concerned for him i am also disgusted with the systems (or lack of ) that you have in place. Sadly i am not in the position of taking my custom elsewhere.

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Responses

Response from Lister Hospital

We are so sorry that you have experienced these problems at what must be a deeply worrying time for you.

If we can help, please email us at generalenquiries.enh-tr@nhs.net and we’ll do all we can to sort things out for you.

Meanwhile, we will ensure that your comments are shared and taken on board.

We understand that it’s an anxious time when a loved one is in hospital and we want to help the situation, not add to it.

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