"This has to be the worst hospital i have ever..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

As a kidney patient i have been to several hospital for the pass 22 yrs and I can say

that the QE2 urgent care department is far below standard.

In brief I went in with a broken ankle and was seen straight away by the receptionist and thought great i will only be an hour as the waiting room only had one person in front off me,

how wrong i was, after the person in front off me was seen and left which was after 20min, i had to wait and wait, so after an hour and twenty mins i went and asked why i had not been seen as the place was so empty, and the reply i got was she was doing paper work and said i had only been waiting one hour and twenty min as she carried on with her paper work.

when i said i felt that the care off the patient should come before paper she did not agree and carried on with the paper work, and when i asked for her name to make a formal complaint she refused and said just tell pal what time and department, so i ended up leaving with out see anyone for treatment. I have never had such bad treatment from the nhs. and i am think about going to the local radio station bbc 3county

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Responses

Response from Queen Elizabeth I I Hospital

This does not sound good and whilst you are free to contact whomever you wish, we would also like the chance to investigate.

Would you mind contacting us on generalenquiries.enh-tr@nhs.net so that we can follow this up as a matter of urgency - at the very least you deserve an apology and also an explanation as to what happened.

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