"My visit for an MRI scan has left me traumatised"

About: Mount Vernon Cancer Centre

I visited the Scanner Centre this afternoon for an MRI scan and was left traumatised by my experience.

The leaflet I received in advance of my appointment in no way prepared me for the experience. Pieces of information that were really important to me concerning what clothing you would be wearing during the scan and the terrifyingly small space you are in while being scanned led to my having to press the emergency button only 3 minutes into a 45 minute scan.

I am now worried and upset about what this means for my health as I cannot go back again.

The only way I can describe how I felt was being buried alive.

The leaflet gave me the impression that you got into your dressing gown and were scanned wearing that; that was not the case at all so I was wearing all the wrong clothes.

I feel totally humiliated and upset about my experience.

Story from NHS Choices

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Response from Mount Vernon Cancer Centre

Although the Paul Strickland Scanning Centre, which is where we believe you had your MRI scan, is run by a charity and not the Trust, clearly our patients at Mount Vernon use the service and we really need to make sure that the scanning team gets to see your comments.

We believe that they would also probably ask if they can contact you in some way if nothing else to say how sorry they are that your experience of their care was so poor.

They do operate to very high standards, but if something has gone wrong then they need to understand and work to put things right.

If you're prepared to let them contact you, perhaps you would be so kind as to email us at generalenquiries.enh-tr@nhs.net so that we can get the whole matter followed up for you.

We do hope that you will give us that chance.

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