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Bad communication

Story from nhs.uk

"Bad communication"

About: Leicester Royal Infirmary

Was sent a letter changing my appointment date. And then sent a letter that I have missed my appointment and they even sent a copy to my gp. Don't get it!?

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Responses

Response from Leicester Royal Infirmary 7 years ago
Leicester Royal Infirmary

Submitted on 09/09/2016 at 16:32
Published on nhs.uk on 12/09/2016 at 13:34

Dear reviewer,

We are really sorry for the poor communication you have experienced from the Rhematology department, we know the team will be extremely disappointed to hear this.

We hope that by now, your issues have been resolved and you have a new appointment, however, if you need any assistance or would like us to look into this further, please send your details to communications@uhl-tr.nhs.uk

Kind regards

Communications Team

Leicester's Hospitals

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