"compassion and professionality"

I have been rejected to be seen from Luton hospital, during my miscarriage. I have phone the early pregnancy unit in Bedford and they book me in within 1 hour. Arrived the receptionist in the cygnet wing was so emphatic that took me to the antenatal unit, they hugged and kissed me. They were sharing with me my feelings. The nurses and consultant had to give me the worst of the news, my baby wasn't there anymore. They have done it in the most delicate and compassionate way. They have been very empathetic and kind. The bad moment happens, I'm glad I have been there to go through all the process of the miscarriage. Thanks.