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Outstanding care.

Story from nhs.uk

"Outstanding care."

About: Hospital Of St Cross (Rugby)

The care I received on Cedar Ward female was first class. The Sister has such a pride in their ward and it certainly shows. All of the nursing staff are so kind and professional, obviously very well trained. Surgical team were brilliant and put me at ease immediately, we even had a bit of a laugh as it was Friday afternoon and thought they might be in a rush to get home! Physio were most encouraging and made you work really hard, but were also very sensitive to your needs. All in all I could not fault the treatment I received. Even the food was pretty good compared to some hospitals. I did tell the Sister that if I ever had to stay in hospital again I would like it to be Cedar Ward. Forgot to say at first but I have had a total knee replacement and am sure that the fantastic care I received will aid my recovery. Thank you to everyone.

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Responses

Response from Hospital Of St Cross 7 years ago
Hospital Of St Cross

Submitted on 15/09/2016 at 16:32
Published on nhs.uk on 16/09/2016 at 02:30

Dear Patricia,

Thank you for providing feedback on your experiences of Cedar Ward-Female at the Hospital of St Cross in Rugby.

It was so nice to read your comments about our nurses being so kind and professional, and our surgery and physiotherapy staff putting you at ease and being sensitive to your needs. This is exactly the standard of care which we aim to provide to all our patients.

I have passed your comments on to the Hospital Manager and the Modern Matron so they can share your thanks with the team involved.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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