"My visit in May 2009 was just the latest in a..."
About: Mount Vernon Cancer Centre Mount Vernon Cancer Centre HA6 2RN
Posted by Efficient and friendly
What I liked
My visit in May 2009 was just the latest in a series of visits for scans and follow-ups.
I have never had to wait more than a few minutes beyond my appointment time and almost every member of staff I have met has had a friendly and approachable manner. This makes the exceptions to this stand out even more!
The hospital has always taken the trouble to call me personally about my appointments with letters to follow up as well. This kind of personal contact is really welcome.
I've never stayed in a ward here but the facilities that I have used have always appeared clean and well maintained.
What could be improved
Just one or two members of non-medical staff haven't seemed very approachable.
Thanks for being so reliable.