"Taking my poorly mum"

About: Pilgrim Hospital

What can I say we arrived with my mum who had a nose bleed and she is on warfare which can be dangerous it was 2 am Monday 22/08/16 mum got checked in by 2.45 bobs had been done then the clocked tick away a drunk man came in with his children and a wound to his eye he went through to the department and my mum sat there like I said bleeding on warfare can be dangerous or I have been told wrong I know a&e can be busy but my mum final went through to the department at 8.15 am after sitting in the waiting room all that time which I think is too long I must say the staff was good and cheerful we was discharged at 9.15 got in the car and mum nose started bleeding again in which we was took straight back in the gp changed her medication in which they forgot to sign the prescription?

We final got home at 2,45 pm 12 hours later

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear Anonymous,

Sorry that your mother had such a poor experience in the A&E department, on admission patients are triaged (assessed) and the doctor will review. We are sorry that you were in the department for a long time. We are working hard to ensure patients are seen treated and discharged or admitted in a safe reasonable time (within four hours of presentation). Unfortunately the department has been incredibly busy which may result in prolonged waits, this however should have been communicated to you and your mother.

We hope that your mother's bloods are stable following the adjustment of her warfarin.

Thank you for sharing your feedback, we do take your concerns seriously and share these with the team.

Kindest Regards

Kelly Harwood

Matron Emergency Care