"Phone customer services"

About: Whipps Cross University Hospital

The phone manner of people picking up the phone is appalling and customer services skills training going must be undertaken, just so that staff can understand how to speak to the public without making them feel like idiots!!!

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Responses

Response from Whipps Cross University Hospital

We are very sorry to hear that the staff spoke to poorly when you phoned. This is not acceptable and we apologise for this. Your feedback is important to us and has been shared with the team so that they are able to pick up on the concerns that you have raised.

Kind regards

Barts Health NHS Trust

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