"Breast clinic August 2016"

About: Conquest Hospital

Very well-run, extremely efficient as well as friendly clinic. Registrar, consultant radiologist and mammogram clinician all patient, kind and reassuring during a difficult time. If only all clinics were this well- resourced and staffed.

But, the pre- radiology experience was quite frenetic and rather overwhelming when feeling vulnerable . In another local hospital, there is a separate seating area for when patients have changed into gowns. One overused and mixed- sex loo, used by patients and their friends alike, lets down the hospital on the hygiene stakes. Can this be addressed please?

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Responses

Response from Conquest Hospital

Thank you for your 5 star rating and valuable feedback on NHS choices about your personal experience with Breast services at the Conquest Hospital.

As a Trust, we value and learn from all comments, (good or bad) and share them with staff to consider, reflect upon and make improvements wherever possible.

We're pleased to hear that you found the Breast clinic was 'extremely efficient' with staff being 'friendly, patient, kind and reassuring'.

This clearly recognizes that staff in the Breast Clinic are providing excellent care.

Please be assured that we take on board your useful observations and suggestions about the organisation of service within the Radiology Department and provision of toilets.

Your suggestions will be forwarded to the relevant management team to consider and make any improvements where possible.

It's really kind of you to take the time to let us know about your experience.

We send our warmest wishes to you.

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