"Lack of support for mental health patients from out of hours GP"

About: Adult mental health / Crisis Resolution and Home Treatment Team Southampton City PCT / Emergency GP out of hours service

(as the patient),

I have found that when I am in a crisis the psychiatric service have improved and are now very supportive.

I am however concerned about the lack of support from the out of hours GP’s, particularly those concerned with the out of hours service.

I sometimes feel suicidal and have been refused help- told they will do nothing instead of making one short phone call to refer me the psychiatric services for a visit or contact with the ‘home team’.

On one occasion when I rang my GP surgery I was told I was ringing too late in the day and refused help. It seems to me that the adult psychiatry has a low profile with some GP’s.

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Responses

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for your feedback which is always appreciated and will be passed on to the relevant team.

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

The Patient Experience Service in Solent Healthcare have been made aware of this response and are very sorry to learn about this. They apologise that this was your experience and will ensure this feedback is passed onto the relevant parties to be dealt with as appropriate.