"Home treatment made me feel isolated"

About: Adult mental health / Crisis Resolution and Home Treatment Team

(as the patient),

My experience of care which involves the home team coming every day. I felt very isolated being on my own and not being well was very unpleasant.

The home team are good to me but I personally felt that having the home treatment team come to me, which I know was generous, further isolated me. I spent more and more time alone in my home and began to feel imprisoned. It would have helped me if I could have been supported to go back into society, even just to the shops.

Having said that I have been to DOP Hospital quite a few times but I think the Hospital has quite a few problems now such as no psychiatric nurses. Also not many staff on ward.

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Responses

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for your feedback which is always valued and will be passed on.

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Your concerns have since been forwarded to the Adult Mental Health Directorate for this Trust who have provided the following response: Whilst we are pleased to hear that you have received regular input from the Home Treatment Team, we are sorry that this has contributed to your sense of isolation. If you would like us to help you with this please contact the Patient Advice and Liaison Service (PALS)and Complaints Team who can help you raise this concern with your clinical team. They can be contacted on: 023 8047 5265 or by e-mail.