"Out of hours"

About: Sussex Eye Hospital

Called the switch bored and was advised i would be put through to the ward. Spoke to a person and was advised i would get a call back as they were doing a shift change. A different person called back and said to call in after 9am the next day as they already had 10 patients to see today and it can't be too bad. ( My eye was literally swollen shut and causing severe pain) put my point forward and all i got in return was "mmm" then a repeat of call back the next day after 9am.

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Response from Sussex Eye Hospital

Thank you for taking the time to contact us, I was sorry to learn your experience was not as good as we would hope for our patients.

If you would like to discuss this further, please contact our Patient Advice and Liaison Service (PALS) Team who will be able to assist on 01273 664973 or complaints@bsuh.nhs.uk.

Kind regards

Hannah Pacifico

Patient Experience Team

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