"Surgery issue"

About: Croydon University Hospital

Torn my Achilles 6 weeks ago tomorrow - hospital failed to give ultra sound for 3 weeks before diagnosing issue. Since then I have had my operation cancelled twice and still have no idea when I will actually receive surgery for my torn tendon. In the meantime I can not go to work, meaning I can not pay my bills and I have no idea what is going on with my treatment. I think a trip to Kings College A&E is now the best course of action. Superb!

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Response from Sarah Pritchard, Head of Patient Experience, Croydon Health Services NHS Trust

Dear Michael

I am very sorry that you had such a frustrating experience. We try very hard to avoid cancelling planned surgical procedures, as we fully appreciate the additional disruption and anxiety this causes patients and their families.

There are occasions when this becomes necessary, most commonly because complications during procedures mean that operations take longer than expected or because emergency cases take clinical priority. Theatre staff will do their best to keep waiting patients informed about delays and will endeavour to arrange additional theatres/staff where possible. Where a cancellation is needed, we will then try to ensure that this is rearranged as soon as possible.

Kind regards

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