"ENT Dept"

About: Manchester Royal Infirmary

Tried to speak to someone regarding an appt today from 9am until 3.30pm - ringing every 10 mins!!!!!

Even left 3 msgs on Secretary's phone but am still awaiting a call back.

Why does this dept. bother to send reminder txts with a phone no. in case the patient needs to cancel is beyond me when the phone obviously isn't manned.

No wonder the public get annoyed with the NHS when they can't even get people to handle a telephone.

Story from NHS Choices

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Responses

Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the NHS Choices website about the difficulties you have experienced in contacting the ENT department at the Manchester Royal Infirmary. It would always be our expectation that calls into the department are answered as promptly as possible and we must apologise that this has not been your experience. Your comment will be passed onto the ENT department so that they can take steps to rectify any issues.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.