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Shepton lets you "see" everything is as it...

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"Shepton lets you "see" everything is as it..."

About: Shepton Mallet NHS Treatment Centre

I had my second cataract operation on 17th Aug and would like to say just how pleased I am both with the result and how I was treated!

At all times the staff were friendly and proffessional.

Making sure I knew wtat was happening and why and when. The whole proceedure and what I needed to do, both beforehand and afterwards was discussed and explanned in detail. I felt safe and important at all times. Not only that but when I was given an appointment they were on time at every occassion (how about that).

Thank you.

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Response from Shepton Mallet NHS Treatment Centre 7 years ago
Shepton Mallet NHS Treatment Centre

Submitted on 05/09/2016 at 17:06
Published on nhs.uk on 06/09/2016 at 02:31

Dear Mrs Hill

Thank you so much for taking the trouble to post feedback on your experience with us.

At Shepton Mallet NHS Treatment Centre, we aim to provide high quality patient focused care and recognise the importance of ensuring our patients are suitably informed and involved in their treatment plan, so it was lovely to hear that we have succeeded in that aim. We are very pleased that you have made a good recovery and have the outcome you were hoping for.

Kind regards

Trudy Craig - Patient Quality and Safety Manager

T: 01749 733612

Trudy.Craig@careuk.com

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